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MBit Casino Terms and Conditions

1. GENERAL

1.1. Mbit Casino is owned by Dama N.V. Dama N.V. is allowed to run the casino because they have a license from Antillephone N.V., number 8048/JAZ2020-013. Dama’s number is 152125 and their address is Julianaplein 36, Willemstad, Curaçao. Strukin Ltd helps them and they are based in Cyprus at Pavlov Nirvana & Aipeias 4 ALPHA TOWER Floor 1 Flat 11 3021 Limassol Cyprus with registration number ΗΕ 407624

1.2. Before using the website mbitcasinoo.com, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions.

1.3. When you click the checkbox during signup, you agree to follow the rules of the casino.
1.4. The casino can change or update the rules at any time without telling you first.
1.5. The rules are written in different languages so more people can understand them easily, but if there is a difference between translations, then it is the English version that counts.

2. ACCEPTED PLAYERS

2.1. You must be 18 years old or older to play at the Casino. You must make sure that it is legal to gamble in the country where you live. If it is not, you cannot play and any claims against the Company will not be accepted.

2.2. Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America and its territories, United Kingdom, Portugal, Slovakia, Spain, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Dutch West Indies, Curacao, Belgium, Romania, Kenya, Brazil, Nigeria, Vietnam, Pakistan, Bosnia and Herzegovina, Ukraine, Malaysia, Indonesia, Russian Federation, China, Netherlands, Hong Kong, Singapore, Malta, United Arab Emirates, Wallis and Futuna Islands, Saint Pierre and Miquelon, Saint Maarten (Dutch part), Mauritius, Isle of Man, Costa Rica, Comoros, Belize, Antigua and Barbuda, Georgia, Iran, North Korea, Syria, Cuba, Venezuela, Greece, Portugal and Lithuania, Hungary. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.

2.3. The website only lets adults play. Adults are people 18 and older. The game will only let people play who are the age they should be to play in their country or state. The Company can ask for proof of age and won’t let someone play if they don’t show it. Some games might not be able to be played in some places. That might change over time.

2.4. NYX (NextGen) games are not allowed for people from Canada. People from Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong and many other countries cannot play NetEnt games.

2.5. In addition to the above, Jumanji, Emoji planet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes, Vikings and all other Netent Branded games are unavailable in Australia, Azerbaijan, Canada, China, India, Indonesia, Malaysia, Qatar, Russia, South Korea, Thailand, Tunisia, Turkey, Ukraine. Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Portugal, Slovakia, Slovenia, and Sweden.

2.6. Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Portugal, Sweden, Slovakia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.

2.7. NetEnt’s privacy policy applies when playing casino slots developed by NetEnt. It can be found here: NetEnt Privacy Policy.

2.8. Using a proxy, VPN, or other artificial means of spoofing your location is prohibited.

3. ACCEPTED CURRENCIES

3.1. The website lets you play with different kinds of money. These are Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Tether USD and Ripple. You can use Ethereum or Tether USD to put money in and take it out. But you cannot exchange money on the website. That means that if you put in one kind of money, then you can only play games that use that same kind of money

3.2. Minimum deposit amounts for each currency are: 0.00035 for BTC, 0.05 for BCH, 0.010 for ETH, 0.14 for LTC, 115 for DOGE, 25 for XRP and 10 for USDT (Tether USD). Please do NOT attempt to deposit below the mentioned amounts, as the funds will not reach your player account and will become permanently lost.

3.4. BTC can be used in games from the following providers: Amatic, Belatra, Betsoft, BGaming, Booming, Endorphina, Evolution, Evoplay Entertainment, Ezugi, GameArt, Habanero, Isoftbet, KA Gaming, Lucky, Mascot, MrSlotty, Nolimit, Onlyplay, Platipus, Play’n Go, Pragmatic Play, Pragmatic Play Live, Spinomenal, Spribe, Truelab, Wazdan, Zilion.
BCH can be used in games from the following providers: Belatra, Betsoft, BGaming, Booming, Endorphina, Evolution, Evoplay Entertainment, Ezugi, GameArt, Habanero, KA Gaming, Lucky, Mascot, MrSlotty, Nolimit, Onlyplay, Platipus, Pragmatic Play Live, Spinomenal, Spribe, Truelab, Wazdan, Zilion.
ETH can be used in games from the following providers: Belatra, Betsoft, BGaming, Booming, Endorphina, Evolution, Evoplay Entertainment, Ezugi, GameArt, Habanero, KA Gaming, Lucky, Mascot, MrSlotty, Nolimit, Onlyplay, Platipus, Pragmatic Play, Pragmatic Play Live, Spinomenal, Spribe, Truelab, Wazdan, Zilion.
LTC can be used in games from the following providers: Amatic, Belatra, Betsoft, BGaming, Booming, Endorphina, Evolution, Evoplay Entertainment, Ezugi, GameArt, Habanero, KA Gaming, Lucky, Mascot, MrSlotty, Nolimit, Onlyplay, Platipus, Pragmatic Play, Pragmatic Play Live, Spinomenal, Spribe, Truelab, Wazdan, Zilion.
DOGE can be used in games from the following providers: Belatra, Betsoft, BGaming, Booming, Endorphina, Ezugi, GameArt, Habanero, KA Gaming, Lucky, Mascot, MrSlotty, Nolimit, Onlyplay, Platipus, Pragmatic Play Live, Spinomenal, Truelab, Wazdan, Zilion.
USDT can be used in games from the following providers: Belatra, Betsoft, BGaming, Booming, Endorphina, Evoplay Entertainment, GameArt, Habanero, KA Gaming, Lucky, Mascot, MrSlotty, Nolimit, Onlyplay, Platipus, Pragmatic Play Live, Spinomenal, Spribe, Truelab, Wazdan, Zilion.
XRP can be used in games from the following providers: Belatra, Betsoft, BGaming, Booming, Evoplay Entertainment, GameArt, Habanero, KA Gaming, Lucky, Mascot, Nolimit, Onlyplay, Platipus, Pragmatic Play Live, Spinomenal, Spribe, Wazdan.

3.5. Do not ask to take money from your account or any other account connected to mbitcasinoo.com If you do, the system will catch it and lock your account.

4. FEES AND TAXES

4.1. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence.

5. GAME RULES

5.1. Confirm that you know the rules of the games on this website. You should also check how much you will get if you win. If we put money in your account by accident, it is still ours and we will take it away. Tell us right away if this happens.

5.2. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.

6. DISCLAIMER OF LIABILITIES

6.1. You know that you might lose money when you gamble on this website. The Company will try to protect your personal information from people who should not see it, but it can’t guarantee that other third parties won’t get it. If they do, those other companies have their own rules about how they use your information.

6.2. If there are any technical issues like broken hardware, bad software, or lost internet connections, the company is not responsible.
6.3. If the company accidentally confirms a wager or pays out an incorrect amount, they can cancel the wager or pay out the right amount instead.

7. PLAYER ACCOUNT

7.1. You can only make one account. Don’t make more than one or the accounts will be stopped. If you see you have more than one account, tell us right away. Use a special ID and password to get into your account and don’t share it with anyone else.

7.2. You need to choose a username and password when you register. Keep your login details safe and secret. Don’t tell anyone else your login information. We cannot be responsible if someone else uses your account because you shared your details with them. Do not let anyone else use the website, like children. The website is for personal use only, not for making money.

7.3. You need to give mBit Casino your real name and email when you sign up.
7.4. mBit Casino has the right to say no or close your account, but it must still keep its promises already made if this happens.
7.5. mBit Casino can decide not to pay you if there was something wrong with the game, like a mistake in the numbers or software error.

7.6. If it is discovered that a deposit is the result of a double-spend, it will be considered an act of fraud. In the instance that a deposit you make to your mBit player account does not clear the Blockchain within three hours, it will be considered fraud and our bitcoin payment processor will automatically flag those transactions. Flagged transactions will cause your player account to automatically be disabled. All play associated with that deposit will be null and void and your account will reset to the balance before the flagged deposit. Likewise, if a deposit is intentionally delayed by the player through the Blockchain, it will be considered fraud. Additional stipulations to double-spends, delayed transactions, and invalid play are outlined in Section 8.4 of these Terms.

7.7. In relation to deposits and withdrawals of funds into and from your Member Account, you shall only use cryptocurrencies that are valid and lawfully belong to you.

8. DEPOSITING FUNDS

8.1. To deposit funds into your Member Account, you can transfer funds from your personal cryptocurrency wallets to the corresponding wallets on your Deposit page. Please contact our support team at [email protected] or on live chat to inquire about the payment methods which are most favorable for your country of residence.

8.2. mBit Casino does not accept third party payments. You must make deposits only from a supported wallet for your currency of choice which rightfully belongs to you. If we determine during the security checks that you have violated this condition your winnings will be confiscated and original deposit returned to the owner of the payment account. The casino is not responsible for the lost funds deposited from third party accounts.

8.3. In the instance that a deposit is unable to be verified by the Blockchain within a reasonable period, it will be considered fraud. All play and winnings associated with that deposit will be null and void. Your account will be temporarily closed and all costs incurred by mBit Casino, including provider and platform fee retrieval, affiliate commissions, and mBit administrative costs associated with these transactions will be noted on your account. A KYC is required to reopen a suspended or deactivated account. In the instance your account is reopened, all debts determined by mBit Casino must be satisfied before you may play Games or make a withdrawal in the future

8.4. If we find a suspicious betting pattern upon review of your play, that includes but is not limited to betting with a deposit that was not confirmed at the moment of play, mBit Casino reserves the right to void all bets.

8.5. When effecting deposits into your Account, mBit Casino reserves the right to use additional procedures and means to verify your identity.

9. WITHDRAWAL POLICY

9.1. Withdrawals will be made to your stated wallet address. To withdraw any funds which have been deposited, we require your deposit to be fully confirmed by the blockchain before a withdrawal can be made. If you deposit with a small mining fee, the confirmations can take over an hour.

9.2. If we mistakenly credit your Member Account with bonuses, free spins, cash bonuses or any type of winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

9.3. The payment team at mBitcasino reserve the right to carry out additional verification procedures for any payout exceeding the equivalent of 1 Bitcoin, and further reserves the right to carry out such verification procedures in case of lower payouts. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
9.3.a All cashouts requested to a wallet address that was unused in our system before will require confirmation via email before being processed. If you did not receive an email notification, please contact our live support team. Any cashouts without a confirmed wallet addresses will be returned to the player’s account.

9.4. All transactions shall be checked in order to prevent money laundering. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, he must report this to the Company immediately. mBit Casino may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering. A standard 1x wagering requirement applies to deposits before they become cashable while playing slot games. A standard 10x wagering requirement applies to deposits before they become cashable while playing table games and any other games.

9.5. Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a game with Bitcoins or any other currency available inside your account, the money will be drawn from your player account instantly.

9.6. If you win 10 Bitcoins or more, we reserve the right to divide the payout into ten instalments, paid with 10 percent every month for 10 months until the full amount is paid out. Maximum withdrawal amounts processed to a player within a 7-day period is 3 BTC (or currency equivalent), and 10 BTC within a 30-day period, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status and players who win a progressive jackpot. This is determined solely at the discretion of the casino.

9.7. You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.

9.8. If you are eligible for a bonus, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, mBit Casino will deduct the whole bonus amount as well as any winnings before approving any withdrawal. Wagering at Video Poker, roulette (any roulette), Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements. mBit Casino reserves the right to impose, at our own discretion, geographical limitations to individual bonus schemes. Local wagering requirements may be applied. Bonuses/Free spins at mBit Casino can only be received once per household / IP. Risk-free bets on any games do not qualify for mBit Casino’s wagering requirements.

9.9. The casino reserves the right to check player’s identity (KYC procedure) prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Failure or denial to pass the identity check will result in confiscation of winnings and refund of the last deposit.

9.10. It is the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. In case of false personal data provided by the players, the withdrawal will be refused and the user account will be terminated. The player will be informed thereof by email. In case of the faked or fraudulent documents provided will result in confiscation of deposits and potential winnings of the player.

9.11. Player’s identity check may require a selfie, a selfie with a note to the casino, a phone call or verification of a player via live video call (Skype).

9.12. In case the player does not reply to our attempts to verify their identity we reserve the right to confiscate their winnings or/and disable their member account. We’ll make reasonable efforts trying to contact them regarding the withdrawal of the funds within 30 (thirty) days, after which we will send a final reminder, but if we are not able to reach them (by email, Live Chat, Skype) in the next 7 (seven) days, funds will be retained by the casino.

10. REFUND POLICY

10.1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

10.2. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

10.3. All costs that may occur upon refund procedure are on the player.

11. ANTI-FRAUD POLICY

11.1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

11.2. The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

11.3. The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

11.4. In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.

11.5. The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

11.6. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

11.7 Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.

11.8. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

12. DORMANT ACCOUNTS

12.1. If the player’s account stays inactive during 12 months (the account holder performs no deposits, bets or withdrawals), it is considered a Dormant Account. The casino reserves the right to charge a monthly administrative fee of 10 EUR or cryptocurrency equivalent (or the current balance of your Player Account, if less than 10 EUR) as long as the balance of your Player Account remains positive. While the account is dormant, you authorize mBitcasino to deduct the fee from your Player Account at the beginning of the month following the day on which your Player Account is deemed dormant, and at the beginning of each subsequent month that your Player Account remains dormant. The casino will stop deducting the fee if the account balance is zero or if the account is re-activated. If the player decides to re-activate their Dormant Account, they shall contact casino support team.

13. PRIVACY AND SECURITY

13.1. mBit Casino is complying with the data protection and privacy laws and is treating all customer information as strictly confidential.

13.2. We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, credit and debit card details, and some other information personal data. The personal data of players are available to mBit Casino employees, employees of the software provider Dama N.V., to payment systems and other third parties which assist mBit Casino in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.

13.3. mBit Casino is keeping information on players’ deposits, winnings and cash-outs as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless otherwise required by the law.

13.4. mBit Casino is using players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time when using mBit Casino’s gambling services.

13.5. In case mBit Casino discovers that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose such player’s personal data to the relevant authorities.

13.6. mBit Casino is committed to provide 100% secure gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.

13.7. We use 128-bit SSL (Secure Socket Layer), the technology preferred by many legal and financial institutions, to guarantee safety of all transactions performed on the website.

13.8. We only work with the most reputable and trustable payment processing providers to make sure that players’ deposits and cashouts are handled carefully and according to the corresponding standards.

14. COOKIE POLICY

14.1. The mBit Casino website is using cookies to store your preferences and guarantee a more pleasant gaming experience. For any custom privacy settings, players shall contact our support team at [email protected]

15. RESPONSIBLE GAMBLING

15.1. Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.

15.2. If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.

PERSONAL LIMITS

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected].

Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit 50 mBTC, put a Loss Limit of 10 mBTC and then go on to win 100 mBTC, you can still lose more than 10 mBTC of the 100 mBTC balance as it is based on the initial deposit instead of the winnings.

Wager Limit. A limit on the wagered amount for a day, a week, or a month.

Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.

Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.

Session limit. You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from the period of 6 to 1000000 minutes.

SELF-EXCLUSION BY REQUEST

You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

If you are self excluded from the casino you won’t be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

Please note that active self-exclusion does not make you exempt from verification procedure if it’s required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits.

16. PROTECTION OF MINORS

16.1. mBitcasino is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.

17. Complaints

17.1 You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

17.2 Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

17.3 Casino is to acknowledge a complaint started by the account holder only. It is forbidden to, and you can therefore not assign, transfer, hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.

17.4 In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

17. 5 When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

18. Miscarried and aborted games

18.1. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the mBit Casino management.

18.2. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content, including but without limitation to: delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content, or any errors or omissions in content.

18.3. In the event of a Casino system malfunction all wagers are void.

18.4. In the event a game is started but miscarried because of a failure of the system, the Company shall refund the amount wagered in the game to the User by crediting it to the User’s Account or, if the account no longer exists, by paying it to the User in an approved manner; and if the User has an accrued credit at the time the game miscarried, credit to the User’s Account the monetary value of the credit or, if the account no longer exists, pay it to the User in an approved manner.

19. Limitation of Liability

19.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.

19.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers:

19.2.1. do not warrant that the software, Games and the Websites are fit for their purpose;

19.2.2. do not warrant that the software, Games and the Websites are free from errors;

19.2.3. do not warrant that the software, Games and the Websites will be accessible without interruptions;

19.2.4. shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.

19.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

19.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

19.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed €100.

20. Community Chat Guidelines

20.1. Be nice and respectful! Engage with other players in a friendly and polite manner. Any comments that contain discriminatory remarks of any kind, be it racist, sexist, threatening, obscene, hateful or offensive will be deleted and the player will be muted. We have zero tolerance towards verbal abuse.

20.2. Don’t spam! The community chat has a limited volume of posts that can be displayed at a time so spamming will use that up pretty quickly. Spam messages will be deleted and the player will be muted.

20.3. Don’t ask for loans from other players! Don’t ask for funds from other players and don’t post any crypto addresses with this intent. Such posts will be deleted on the spot and the player will be muted.

20.4. Don’t post personal account queries or bonus requests. Any personal queries or complaints will be muted in order to protect the chat for the community. These can only be addressed and resolved individually with our Live Support team. They are available 24/7 and more than happy to help. Also, bonus and spins requests can only be made with the Live Support team or via email.

20.5. Don’t advertise other sites/services. This is a community chat run by mBit players for mBit players. Any posts containing advertisements of other sites and services unrelated to mBit will be deleted and the player will be muted.

20.6. Don’t disclose personal information of other players. You made a friend here and they shared personal (contact) information with you? Please don’t share any of that on the community chat, including but not limited to name, email address, phone number, address, etc. Respect each other’s privacy!

20.7. Enjoy! Feel free to share game, music, book recommendations, and cookie recipes with your new friends.

21. Community Events

Upwards to the Rewards – Monthly Discord XP System

21.1. “Upwards to the Rewards” is mBitcasino’s monthly Discord XP System designed to reward the most active members of our Discord community.

21.2. To participate, users need to be active on the server in order to collect experience points (XP) for climbing up in the leaderboard. Both new and old community members are eligible for being part of the XP System.

21.4. User activity and progress is tracked using the MEE6 bot. The type of activity that grants XP includes messages sent in the server and winning giveaways (organized in the #giveaways channel).

21.5. In order to prevent spamming, messages that grant XP will have a one minute cooldown.

21.6. Every minute that you’re messaging, you randomly gain between 15 and 25 XP.

21.7. To check their progress, users can use the /rank command in the #commands channel.

21.8. To check the leaderboard, users can use the /levels command in the #commands channel.

21.9. The activity and progress of all mBit Discord members (except from Staff and Moderator roles) will be automatically tracked by the MEE6 bot. This means that there is no opt-in needed from the user’s side in order to take part in the XP System.

21.10. The Discord XP System resets monthly in order to give all community members, whether new or old, a fair chance of making it to the leaderboard.

21.11. This is a time-limited event that will last for 3 months (from February 1, 2023 to May 1, 2023). The first edition of the XP System starts on February 1, 2023 and ends on March 1, 2023. Each edition will start on the first day of each month. If that day falls during the weekend, then the new edition will start on the next working day.

21.12. At the end of each month, the top 5 users shown on the MEE6 leaderboard will be rewarded as follows:

21.13. The winners will be announced in the #updates channel.

21.14. The cash rewards have a 5x wager requirement.

21.15. The Free Spins are provided by BGaming. They are available for 24 hours from the moment they are issued, having a 40x wager, on the following slot machines: Book Of mBit, Book Of Pyramids, Cherry Fiesta, Dig Dig Digger, Domnitors Deluxe, Four Lucky Clover, Four Lucky Diamonds, Lucky Blue, Lucky Dama Muerta, Lucky Lady’s Clover, Princess Royal, West Town.

21.16. The Rank is showcased in the first leaderboard column (please check the link above) and it shows a user’s overall position within the server. The Level is shown in the last leaderboard column, and if more players have the same Level, the difference will be made by the exact XP points they have.

21.17. The winners will be contacted by the Discord Staff and the prizes will be credited within 48 hours from the winners’ announcement. The prizes can be claimed within 3 days after the winners have been announced, and contacted by the Discord Staff.

21.18. The prizes will be sent to the winners that have at least one deposit in the last 7 calendar days (calculated in the UTC time zone). When the expiration of the 7th day occurs on the day the winners are announced, please consider the time zone difference.

21.19. If a winning user doesn’t have a deposit in the last 7 days, they have the option to make one within 3 days from the winners’ announcement, and notify the Discord Staff so that their prize can be credited.

21.20. The prizes won’t be credited for deposits made later than 3 days from the end of the event.

21.21. Bonuses can only be received once per person/account, family, household, address, e-mail address, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.), unless specifically mentioned otherwise. mBitcasino reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found.

21.22. mBitcasino reserves the right to modify and amend the promotion at any time without prior notice.

21.23. General Terms and Conditions apply.

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